NORTH BETHESDA, Md. ā February 7, 2025 āRing House and Revitz House, the independent living residences at Charles E. Smith Life Communities (CESLC), have each earned the 2025 Customer Experience Award from Activated Insights, a nationally recognized customer satisfaction firm.
This award highlights the residencesā commitment to delivering the highest standards of service ā a CESLC core value.
Activated Insightsā Customer Experience Award recognizes organizations that consistently rank within the top 15 percent of care providers nationwide. It is based on a variety of metrics including employee feedback, client satisfaction and overall care quality.
āThe customer experience ā whether it be for our current residents and their loved ones or anyone who visits our campus ā is extremely important to us,ā said Brenda L. Rice, CESLC vice president of operations. āWe are incredibly proud of the dedicated associates at Ring House and Revitz House for their commitment and are thrilled to see their efforts recognized with these awards.ā
Activated Insights conducted monthly telephone interviews with open-ended questions and ratings over the course of the year to make this determination.
About CESLC
Charles E. Smith Life Communities (CESLC), a 501(c)(3) nonprofit organization serving more than 1,100 older adults, is located on a 38-acre campus in Rockville, Maryland. Established as the Hebrew Home of Greater Washington in 1910, CESLC is committed to providing residents meaningful connections, intellectual pursuits, artistic expression, active social lives and cultural exploration. CESLC offers independent living at Revitz House and Ring House; assisted living at Landow House; memory care at Cohen-Rosen House, with services including post-acute care and long-term skilled nursing care at Hebrew Home of Greater Washington; medical care at Hirsh Health Center; and temporary shelter and advocacy for victims of elder abuse at the ElderSAFEā¢ Center.
